May 28, 2022


Accounting + Finance Blog

How to submit a Complaint to NCC, if you are not satisfy with your Telecom Service Provider


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In the business world there is a saying that the consumer is the king. So, it is in the tech world. Consumer is still the king till tomorrow. And tomorrow never ends. Many of us in Nigeria always faces issues with our Telecommunication service providers. After calling their customer care line, to rectify the problem, most times we are not satisfied with the reply from this telcos.

For example, I may recharge my sim card with a certain amount of money and before I know it this telco guy will immediately deduct my money for no just reasons. I knew I am not alone in this, you too probably may be facing similar situation.

If that is the case your problem is almost over, as telcos regulator in Nigeria, known as Nigeria Telecommunications Commission has come up with a way of dealing with it. The NCC wants to ensure that Telcos consumers have value for their money and also ensure that they are satisfied with whatever brand of telecommunication service provider they use.

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To learn more on how to go about complaints to Telecom service provider, please click this link here or better still I can tell you how you can go about it anytime you are greived with your telco. I read it from that same link so, it very reliable.

What you need to do, first of all, is to call your telco provider through their service provider. Nomally these telcos should satisfied your complaint. However, if you are not satisfy with them then you should proceed to filling up the form on this Link or call 622 NCC toll free line. Ensure that you have the complain ticket number.

How do you get a complain ticket number? Quite easy! Anytime you talk to your telco customer care agent, at the end of the call, they will send you an SMS telling you that your complaint has being resolve. In that text message you will see your complaints ticket number. This is the number you will use to fill up your complaint with the commission. Believe me NCC is serious on this they will immediately resolved the issue.

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That is how simple it is. So, now you can deal with your Telco, if they fail to provide worthy services. More so, those text messages you receive that you do not need. Can be dealt with now. In case you don’t know. All you need to do is to send “STOP” to 2442 to activate the DO NOT DISTURB service or send “HELP” to 2442 to select the type of messages you prefer to receive.

As for me, I send STOP to 2442 and after two days I wasn’t disturb anymore. So choose which one favour you. That all for now until I have something else to tell you.
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